Cancelling an order
You can cancel your order but this must be done in email within 12 hours of purchasing. Please reach out to us at firstname.lastname@example.org with your order number and further details.
Refunds will only be issued including shipping costs if they were delivered in error, defective or badly damaged. While we are more than happy to help if you wish to return goods that are not faulty or damaged you will be responsible for any costs incurred in returning the goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return or cancellations questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.